REgistration Key created new service account unwantedly

[Ruvius_Dark]

I was playing early access and leveled up some characters on a server with my friends. Then after early access was over and I received (or rather dug for) my product code I input it as prompted and when finished to my dismay none of my characters appeared. After a bit of looking I realized that for some insane reason it activated a new blank account. Not something intended. Also I opened a ticket and submitted the issue which seemed to be known, only to have my ticket closed with no action taken 5 days later with some email about how some other issues were resolved and they were closing my ticket without helping me. Also highly frustraiting. Beyond all this I would simply like to deactivate the accidental account and activate my intentional one with my characters I would like to play on it. Someone please help me with this issue.

New ticket number 2738509

[StryderOmega]

http://forum.square-enix.com/ffxiv/t...-account/page1

[Hokulol]

http://forum.square-enix.com/ffxiv/t...n-registration

[Hokulol]

Both guides accurate. Good luck, and hope you have some tylenol for your upcoming headache.