Customer support from Square-Enix is atrocious.

[Hokulol]

Yeah, their customer support is pathetic. Even when they answer my ticket, they don't respond to the issue I wrote about. I'd love to meet the person who is in charge with customer support and congratulate them for the fine job they are doing.

Oddly enough, that guy is probably increasing the profit margins more than you can believe. Annoying for us, good business for them. They won't need the staff we think they should (and they should... damnit) have on hand during these times in a month. A couple players will quit, but, a majority of players who want to play FF14 will, even if being put off for a month. Unfortunate as it is, it makes perfect sense to me....

[DarkTrinity06]

Oddly enough, that guy is probably increasing the profit margins more than you can believe. Annoying for us, good business for them. They won't need the staff we think they should (and they should... damnit) have on hand during these times in a month. A couple players will quit, but, a majority of players who want to play FF14 will, even if being put off for a month. Unfortunate as it is, it makes perfect sense to me....

I highly doubt the person is doing much of anything for profit margins, for the better. Let us not forget this remade game, in SE's words, is to mistake the wrongs of the past and gain it's customer's trust again. When you sub to the game you are not only paying to play the game but the associated service such as customer support for it. When players are having issues, some even already claiming to leave or considering it, the last thing you wanna do is make customers less happy by giving awful support that is supposed to help players resolve issues. That will only help push more people away. Those numbers in loss subscriptions will ad up very quickly, especially if it's a player that could of potentially been one that would sub for years.

[Hokulol]

I highly doubt the person is doing much of anything for profit margins, for the better. Let us not forget this remade game, in SE's words, is to mistake the wrongs of the past and gain it's customer's trust again. When you sub to the game you are not only paying to play the game but the associated service such as customer support for it. When players are having issues, some even already claiming to leave or considering it, the last thing you wanna do is make customers less happy by giving awful support that is supposed to help players resolve issues. That will only help push more people away. Those numbers in loss subscriptions will ad up very quickly, especially if it's a player that could of potentially been one that would sub for years.

You could spend huge dollar amounts on a customer service team that is going to be excessive after launch turbulence, or lose 5% (made up number) of your player base that may or may not have quit anyway. It's safe to say the people who are put off by this are not going to be die hard life time subscribers. Furthermore, this has almost come to be expected with a majority of game launches. This is over the top relatively, but, people still expected it. There was a pretty interesting article I read about customer support "curves", but, of course i'm failing to find it now.