Closing Open Tickets?

[Ricje]

Right now I am using my GF account to figure out why Square Enix is closing people tickets without solving or talking to the customer... I emailed them my issue and I get a reply back saying that we are closing your ticket, if you would like to reopen your ticket then fill out another complaint... Seriously?

My issue is that I cant log in because:

A. I have link my account to a Software Token on my phone and now my phone is gone. Which means I cant log in.

B. Got a new phone but my registration code only last 60 min which was sent a week ago. So now that code doesn't work anymore.

C. I failed to read further down the email after receiving my reg. code and didn't know that they had an Emergency Password Removal link that I can't access right now because I don't have my Software Token.

I called them and when they answered they pretty much said "sorry nothing we can do for you" yet your FAQ states that if you by chance dont have your EPR then call customer support for further assistance...

Really don't know what to do next. I feel like me buying 2 PC copies and 2 PS3 Copies was just a waste of money now... the other 2 copies was for my GF.

I just need someones opinion or if somebody had a similar situation on what to do next...

Mate had a similar problem. He made a new ticket on another account last week and finally got his account back today.

[Sushi_The_Pug]

Mate had a similar problem. He made a new ticket on another account last week and finally got his account back today.

Did he do it by phone or online chat?