Pre-Ordered? Thats your fault!

[Hokulol]

You can play a character in any region server you want, but when it comes to sales, different countries have different commerce laws, and no individual business can supersede them. That's why a lot of online services that involve sales are region locked. The US can't make EU do anything.

^ doesn't know what supersede means.

[Brises]

^ doesn't know what supersede means.

Supersede means to override or have superior importance or authority over something else. And in this case I used it correctly. SE cannot supersede international commerce laws and allow purchases to be transferred between foreign regions.

[Melodius]

What people ignore is fact that as far as business goes, Square Enix is shit. This was an example.

Well here's the thought process.
buy from NA for NA. EU for EU and JP for JP
HOWEVER.
NA/EU server list in same thing.
Why would a NA/EU code not work for both since its going on the same server.
Adding on, why would they then not offer to EXCHANGE the code. Make EU code unusable and give you a NA code. Since NA is sold out, this would create another subscriber and another source of income for the company, instead of what this representative did.

Basically HORRID rep. He could have gotten another subscriber and business for his company by doing something simple. There loss. With all the errors for login. And now the lag and delay compatibility error created from the new 10 hour maintenance patch... i'm currently about to cut my losses pretty soon.

[Osukaru]

Im gonna give this one to SE. You purchased from EU store and want to use on NA account. To you it may not seem like it matters but its understandable that they have diff region codes.

[Myrik]

Im gonna give this one to SE. You purchased from EU store and want to use on NA account. To you it may not seem like it matters but its understandable that they have diff region codes.

where I bought it should NOT matter.. did I pre-order it? yes.. so I should receive the items.. where I bought it shouldn't matter all that should matter is that I did in fact pre-order the game..

[PetiteMalFleur]

Ok the user agreement does say it needs to be purchased in the region you live in. Look under section E.

"you purchased your copy of the Licensed Software in, and are currently located in, the United States or Canada,"

[bebop_bo]

Well, thats odd, I live in uk, bought a hardcopy from uk but I registered and currently play on a us server as the peak times on us server suit me more due to my work hours.

[Sushi_The_Pug]

Yeah that CS guy sounded like he was being reasonable to me. Its not SE fault you bought a game from a different region. Can't point the finger at them when they had nothing to do with your purchase.

[Myrik]

Yeah that CS guy sounded like he was being reasonable to me. Its not SE fault you bought a game from a different region. Can't point the finger at them when they had nothing to do with your purchase.

im not pointing fingers at the support technician.. my only beef with him is the complete lack of any information related to the support hes offering.. my beef is clearly that I did in fact pre-order the game.. I should receive the items.. its pretty clear..

[TitanGear]

Just get in contact with the store you purchased it from explain the situation and maybe they can switch over with a NA code?