I cannot for the life of me understand why anyone would want to pay $30 bucks for the pre-order items, but thats beside the point, to each their own I guess.

I am also not sure why you pre-order and purchase games from a UK website..I mean whats the benefit of purchasing from another country?

Either way I think this is something that SE is dropping the ball on as far as customer service. I mean do they really want to make someone so mad that they consider not subbing to the game..over 2 digital items? It literally would cost them nothing to help a fan out, who went out of his way to purchase a CE copy of the game...when he already got the game for FREE. Maybe its their policy and they don't want to break it..but c'mon this is a stupid move and they could make it right pretty easily and for no cost to them.