Pre-Ordered? Thats your fault!

[Osukaru]

Im gonna give this one to SE. You purchased from EU store and want to use on NA account. To you it may not seem like it matters but its understandable that they have diff region codes.

[Hokulol]

You can play a character in any region server you want, but when it comes to sales, different countries have different commerce laws, and no individual business can supersede them. That's why a lot of online services that involve sales are region locked. The US can't make EU do anything.

^ doesn't know what supersede means.

[PetiteMalFleur]

Ok the user agreement does say it needs to be purchased in the region you live in. Look under section E.

"you purchased your copy of the Licensed Software in, and are currently located in, the United States or Canada,"

[bebop_bo]

Well, thats odd, I live in uk, bought a hardcopy from uk but I registered and currently play on a us server as the peak times on us server suit me more due to my work hours.

[Sushi_The_Pug]

Yeah that CS guy sounded like he was being reasonable to me. Its not SE fault you bought a game from a different region. Can't point the finger at them when they had nothing to do with your purchase.

[TitanGear]

Just get in contact with the store you purchased it from explain the situation and maybe they can switch over with a NA code?

[Brises]

^ doesn't know what supersede means.

Supersede means to override or have superior importance or authority over something else. And in this case I used it correctly. SE cannot supersede international commerce laws and allow purchases to be transferred between foreign regions.

[Hokulol]

Supersede means to replace chronologically.
It is the antonym to precede.

su·per·sede
ˌso͞opərˈsēd/
verb
verb: supersede; 3rd person present: supersedes; past tense: superseded; past participle: superseded; gerund or present participle: superseding

1.
take the place of (a person or thing previously in authority or use); supplant.

[Myrik]

Im gonna give this one to SE. You purchased from EU store and want to use on NA account. To you it may not seem like it matters but its understandable that they have diff region codes.

where I bought it should NOT matter.. did I pre-order it? yes.. so I should receive the items.. where I bought it shouldn't matter all that should matter is that I did in fact pre-order the game..

[Myrik]

Yeah that CS guy sounded like he was being reasonable to me. Its not SE fault you bought a game from a different region. Can't point the finger at them when they had nothing to do with your purchase.

im not pointing fingers at the support technician.. my only beef with him is the complete lack of any information related to the support hes offering.. my beef is clearly that I did in fact pre-order the game.. I should receive the items.. its pretty clear..