just an update i followed the link had my wife help me out with filling out the form i got a email from square saying you should get a responce in 2 bussiness days crossing fingers hoping that i do get a responce and not get the ticket deleted so who knows tmmorow is monday and i already ordered another copy of the pc version of the game making this the 3rd copy of the game i have bought just hoping that i can finally get online on the pc and play cause i have given up hope that i could get ahold of customer service so im eating the cost of having to buy multible copies of the same game just to be able to play it hopefully one day i will be able to get through to customer service but not holding my breath thank you again for all your advice and help