Anybody else have Japanese friends on NA/EU servers with terrible lag?

[Estellios]

Does anyone have any Japanese friends that are on NA/EU servers that have been having some terrible lag lately? I'd like to know if this is a widespread thing or just something localized to just my server or possibly the ISPs of the JP members of our FC.

They have been complaining about it, it seems to be something that has shown up recently. They are debating changing to Japanese servers when transfers are coming up, but hopefully this can bring attention to the devs to investigate this issue. We really like our JP players and would like them to stick around.

If any forum reps take a look at this, what would be the best course of action for our JP friends? Reporting in their tech support forum?

[finiteHP]

I know a guy from Japan with the same problem. He's on Excalibur, so it isn't just your server.

[zipzo]

Someone from Japan lags when on a NA/EU server and that's surprising...?

[Estellios]

Someone from Japan lags when on a NA/EU server and that's surprising...?

It's not normal latency but seriously unplayable lag, by their description. I was playing on a JP server for phase 4 and on a side character after release and I don't have anything even remotely approaching "unplayable".

[Yashnaheen]

Same, we have 2 people living in Japan in our FC on Excalibur. Terrible rubberbanding and at least 1 DC an hour. DCs started happening in the past few days.

It is surprising as the lag wasn't nearly this much of an issue for them in the Betas or in V1 for our Euro folks connecting to Japan.

[Kapugen]

I'm in a similar situation. Many people are actually and it's not just Japan. The tech forums have a stickied thread about it. If they are using OCN/NTT they might have rubber banding leading to eventual disconnects even in low population errors. The work around for me (and other people) has been to use a VPN. It's not ideal and I've had a harder time avoiding AoE attacks but the game is playable.

[finiteHP]

My Japanese linkshell mate with this problem was able to get around this lag with something called pingzapper. No idea what it is, but it might be something your friends should look into.