1.0 CE owners did not receive your 2.0 bonus items BECAUSE you are Legacy, say Square

[siloeyes]

Like many I have seen on this forum, I was a 1.0 Collector's edition owner still waiting on my 2.0 CE bonus items and whose mog station account showed as a Legacy member only with an offer to upgrade. After numerous support tickets, and chat attempts, I finally got the following email response today:

Dear Customer,

Regarding your request for account support. Please find your answer below.

Yes, if you purchased the original FINAL FANTASY XIV Collector's Edition, you will receive all of the FFXIV: A Realm Reborn Collector's Edition in-game bonus items free of charge.
* Please note that you will not receive the box, disc, and other physical bonuses.
* Please note Legacy members do not receive Collector's Edition bonuses.

That's right. If you were a paying Legacy member of 1.0 who bought the Collector's Edition and everything, you do not get anything from 2.0. If you had never paid for the subscription to support the game back in those days, then you would be getting all of the bonus items today. Does this not seem a little backwards to anyone else? Can any devs clarify on the reasoning behind this?

[Nekodar]

Like many I have seen on this forum, I was a 1.0 Collector's edition owner still waiting on my 2.0 CE bonus items and whose mog station account showed as a Legacy member only with an offer to upgrade. After numerous support tickets, and chat attempts, I finally got the following email response today:

Dear Customer,

Regarding your request for account support. Please find your answer below.

Yes, if you purchased the original FINAL FANTASY XIV Collector's Edition, you will receive all of the FFXIV: A Realm Reborn Collector's Edition in-game bonus items free of charge.
* Please note that you will not receive the box, disc, and other physical bonuses.
* Please note Legacy members do not receive Collector's Edition bonuses.

That's right. If you were a paying Legacy member of 1.0 who bought the Collector's Edition and everything, you do not get anything from 2.0. If you had never paid for the subscription to support the game back in those days, then you would be getting all of the bonus items today. Does this not seem a little backwards to anyone else? Can any devs clarify on the reasoning behind this?

Uh...
If you read that thing it clearly says 1.0 CE owners get ARR CE items.
Not all Legacy are CE owners though.

As a Legacy holder who had 1.0 CE, I can confirm I got ARR CE items.

Edit:
Seems your problem is you're not recognized as a CE owner.
Do you still have your 1.0 CE box?

Note: If you registered with a "buddy pass" that was included with the CE, that's not a CE in itself.

[siloeyes]

Uh...
If you read that thing it clearly says 1.0 CE owners get ARR CE items.
Not all Legacy are CE owners though.

As a Legacy holder who had 1.0 CE, I can confirm I got ARR CE items.

Then they still didn't attempt to resolve my problem. I am both Legacy and a 1.0 CE owner and I have not received anything, like most people. I simply took this response to mean that we would not and it made sense to me. My wife is a 1.0 CE owner but not Legacy and got her items.

[Norack]

Then they still didn't attempt to resolve my problem. I am both Legacy and a 1.0 CE owner and I have not received anything, like most people. I simply took this response to mean that we would not and it made sense to me. My wife is a 1.0 CE owner but not Legacy and got her items.

Some people had the same problem with the CE items as they did with the legacy chocobo, usually just logging out and back in fixes it, if not I would recommend posting about this problem in this forums somewhere here is fine but it would probably be better in like a bugs section or something? Cause when you contact SE and get a rep. you will usually most of the time get a minimum wage working that just doesn't care and has no motivation to actually help you. Where as if you get a Dev. response there answers will more than likely tell you what is wrong, and if they can't help you they will more than likely actually take your name down and do something about it.

[Nekodar]

Then they still didn't attempt to resolve my problem. I am both Legacy and a 1.0 CE owner and I have not received anything, like most people. I simply took this response to mean that we would not and it made sense to me. My wife is a 1.0 CE owner but not Legacy and got her items.

So you bought two boxed CE's, or did you register using the Buddy Pass?

[siloeyes]

Uh...

Edit:
Seems your problem is you're not recognized as a CE owner.
Do you still have your 1.0 CE box?

Note: If you registered with a "buddy pass" that was included with the CE, that's not a CE in itself.

Yup, still got the box and everything; even the receipt. Never used the buddy pass either.

[Nekodar]

Yup, still got the box and everything; even the receipt. Never used the buddy pass either.

In that case it shouldn't be too hard to get them to fix it.

If you can hold out, wait a little before calling them about it.
As you probably already know they're quite swamped with support tickets, so waiting a little should improve your chances of getting to someone that actually understands your problem rather than to someone that might be a new hire they took in just to handle the ticket volume.

[siloeyes]

In that case it shouldn't be too hard to get them to fix it.

If you can hold out, wait a little before calling them about it.
As you probably already know they're quite swamped with support tickets, so waiting a little should improve your chances of getting to someone that actually understands your problem rather than to someone that might be a new hire they took in just to handle the ticket volume.

Yeah, I think I'll just have to be patient on it. I get there are a lot worse issues going on right now for other people who just wanna play the game. And its not like I'm angry about it, just got my hopes up for that cool 2.0 bonus stuff and am disappointed to be missing out. That said, the game itself turned out fantastic and I'm loving all the changes so far!

[Vadis]

Like many I have seen on this forum, I was a 1.0 Collector's edition owner still waiting on my 2.0 CE bonus items and whose mog station account showed as a Legacy member only with an offer to upgrade. After numerous support tickets, and chat attempts, I finally got the following email response today:

Dear Customer,

Regarding your request for account support. Please find your answer below.

Yes, if you purchased the original FINAL FANTASY XIV Collector's Edition, you will receive all of the FFXIV: A Realm Reborn Collector's Edition in-game bonus items free of charge.
* Please note that you will not receive the box, disc, and other physical bonuses.
* Please note Legacy members do not receive Collector's Edition bonuses.

That's right. If you were a paying Legacy member of 1.0 who bought the Collector's Edition and everything, you do not get anything from 2.0. If you had never paid for the subscription to support the game back in those days, then you would be getting all of the bonus items today. Does this not seem a little backwards to anyone else? Can any devs clarify on the reasoning behind this?

seriously???? what the hell...

that information contradicts what they were saying at one point in the forums...

[MustadioBunanza]

i am a legacy member who bought the collectors edition. i got bonus items.
it should say "legacy member who did not purchase the collectors edition will not get the bonuses"