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  1. 09-07-2013 04:18 AM #1
    Kemintiri
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    Join Date
    Aug 2013
    Posts
    3
    Character
    Kemintiri Morningstar
    World
    Famfrit
    Main Class
    Thaumaturge Lv 15
    Quote Originally Posted by HamHam View Post
    I'm on the phone trying to get in contact with their customer service support. At first, it was busy, for about an hour. Then, I got through, only to get the voice recording and puts me on hold. It's right now 2:55pm EST and I've been on hold since 1:30pm EST.

    Customer Service is a very important part of any company, if not the back bone. But apparently for SE, (at least in North America) it doesn't really matter.

    I think I would have better luck with a call center in India than this poor sorry excuse of Customer Service "Support Center".
    After a week of not having my ticket responded to I called yesterday right at 9am PST, the person I talked to fixed my account while I was on the phone with him.
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  2. 09-07-2013 04:23 AM #2
    HamHam
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    Join Date
    Dec 2011
    Location
    Ul'dah, Eorzea
    Posts
    250
    Character
    Hamtaro Kakamaro
    World
    Excalibur
    Main Class
    Arcanist Lv 50
    Quote Originally Posted by Kemintiri View Post
    After a week of not having my ticket responded to I called yesterday right at 9am PST, the person I talked to fixed my account while I was on the phone with him.
    Well, good for you. btw, I'm still on the phone waiting for someone to pick up. It's 3:22pm EST. SINCE 1:30pm EST.
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