Confusing support response

[Hokulol]

Even FF11, which had the worst customer service out of any business I've ever dealt with (including fast food), had better customer service and a more dedicated team than this.

They don't communicate with us explaining how long until they accomplish goals, or what they're working on resolving. They don't respond. You have to call 100 times to be put on hold for 4+ hours (my phone died, who knows how long it would have taken). They have disabled chat support. E-mail is unresponsive. I have been working on regaining access to my account for well over a week now. About to have a chargeback done from my bank and move those funds back to azeroth (I really, really, don't want to...).

We're left dead in the water. Good luck with your ticket, I hope one of their customers can give you advice to resolve your problem, because, they sure as hell won't.

P.S. I was quoted a 7 week lead time on my service ticket via e-mail, via the automated messaging.
What kind of business are you running?