Sounds like a lot of people have this problem. A friend got me to play, after much poking and prodding, and I only got on his server because my son stayed up until 3 am. We have others that want to join us but can't. One even tried to preorder and after the charge went through twice on his card he only got half the email and no way to download the client. I think he might give up and just stay with WoW. I really wish there was something they could do. Seems like the gold sellers got on easy enough.