Missing Currency

[artests]

Thread Title:
Missing Currency

ISP:
AT&T Uverse

Type of Internet Connection:
DSL

Internet Connection Speed:
18 Mbit/s

Date & Time:
9/5/2013 12:00 PM CST

Frequency:
Once

Character Name:
Lily Lovelace

Race:
Miqo'te

World:
Lamia

Class/Level:
Class: Thaumager Level: 11

Area and Coordinates:
Scopion Crossing, Western Thanalan

Party or Solo:
Solo

NPC Name:
None

Monster Name:
None

In-Game Time:
Around 11:00 AM Server time

Steps:
I logged on this morning and took note of the fact that I had around 65,000 gil.
While leveling my thaumager I was standing in Scorpion Crossing and had alt tabbed to talk to friends on skype. When I alt tabbed back in I continued to play, it was then that I noticed I only had 10 gil. I tried buying an item to see if it was just an aesthetic bug, got an insufficient gil message. I looked through both my retainers to see if I had somehow managed to entrust them with all my gil, they only had gil from my sales overnight. I tried relogging from the game to see if that would fix the bug, no such luck.

*I know my account was not compromised because I was sitting on the account when the gil disappeared, and nothing was purchased of such extreme value.

[Elrisivana]

Issues where players have lost their gil have been brought to our attention. We are currently looking into the matter, but in the meantime I encourage you place a Support Center ticket and to look over our suggestions for Improving the Security of Your Account.