I stated why I started this thread twice in the begining of this thread.
I am happy that you had a great experience with a GM thats a wonderful thing. The problem I am having is the lack of customer service SE provides. The very specific situations you are talking about currently are things you can fix/handle by yourself, however, GMs do not provide support for things in the game that are bugged or broken, and they should.
Currently GMs support us on:

1. Harassment by another player
Great please teach me how to use my blacklist, and then send me a generic message which says you are going to look into the matter, however, you still dont get any personal responce.. If you do you just hit the moogle lotto.

2. Inappropriate character name
Another bl issue, which you will get a distant responce from some automated system that says they are looking into the matter.

3. spam
Im starting to see a trend here

5. solicitations to buy or sell in game items or gil
A huge problem in xiv atm as everyone needs to buy items/gil since this game is soo popular

6. Stuck with in the game geometry
This relates to your problem Girlie and in this one specific situation you lucked out that it wasent a weekend where the GM's took off or were on holiday, and someone was able to help you (lucky :P)

These situations can really be boiled down to 2 situations; im stuck, and this person is annoying. Please SE lets get some good customer service for a change, if something is broken in the game lets see you be proactive and have a GM ready to kick some butt for your players and fix the issue. I would really like to see Yoshi P. come through on this and make sure that GM's arnt seen as such a joke or bother as they were in xi