Problem with FFXI/XIV is that the protocol they have must be followed and the reason stuff takes so long is they probably snail mail crap to Japan, haha. My friend got his account hacked on FFXIV and it took them like almost 4 months to get it back for him and after that he just couldn't get back into the game and quit. I have had my account taken on FFXI before and it took them 2-3 months and on WoW it took them 2-3 days at tops.