Quote Originally Posted by viion View Post
This is absolute no excuse, why do I say that? Because other studios with MASSIVELY more players and prank idiots, solve things much-much quicker than SE GM's/Support Staff. So if its taking so long, someone is not doing their job correctly.

OP, you might find this interesting, where a GM actually replied and was sad.
http://forum.square-enix.com/ffxi/th...ll=1#post78758
name an mmo. From my experience it varies based on problem. Least in you talk to gm in game. A few mmo don't. There is a lot more to it then you think. For example, in ffxi i accidentally on purpose mpk'ed my party, I reported myself and was taken to the gm jail very quickly. Also the more details your provide the faster they can look into it. They have to pretty much sit there and read logs about the game, find what they need tag it, and either report to a higher up, or follow protocol.