[dev1031] GMs cant/wont help us

[Dragonhaven]

Ok after playing ffxi and xiv I have one big question that pains me, what do the GM's do, they cant fix bugged mobs, take actions on their own (it seems) all I ever get is some prepaired message in game (this is after 6years of xi and ive been playing xiv since alpha).

Here is something constructive... Hire some people to do your customer service, how about taking care of your player base not just through patches and hot glue fixes to the hole in the rubber boat of xiv.

I can recall one time in all the years of playing the ff mmos that I ever had a GM pop and actualy speak to me about a problem. The rest of the time it seems like they are either too good to help the players... or they have no ability to help us and are just there as a show to placate players into some sence of false security.



Please give your GMs the ability to fix stuck mobs, player, take care of violations on the spot etc.. I really dont think you need to spend a week "investigating" a stuck NM or broken aspect of the game, and then give some quick responce that does nothing more than distance yourselfs from your player base.

Simply put if they cant/wont do anything why even have GMs your special taskforce which we constantly get sent to can do everything.

I posted this under dev 1031 as this post relates to a current encounter with prince of pestilence who is currently taking up residence under the map where players cant reach him. Its a simple solution GM call, get him to repop where we can actualy play +1 to SE customer service and the game is a better place.

This post is also in the feedback area I reposted it here as it seems most people come here to look at posts.

[Cairdeas]

Seems to me the best thing they could do is just kill his entity id and let him respawn. They did that sometimes in XI when I'd call and tell them a monster fell out of the normal map back when I played PS2. One time I saw a Damselfly out in the sea in Valkurm.

[JayvirDeforte]

Sadly the Prince is bugged on both Besaid and Cornelia as well

[viion]

The whole GM system is one of the things that I passionately and truly hate about FFXI and XIV. But its most likely not even their fault, a lot could just be the policies and how SE decided on things. GM's seem completely worthless right now, they are to non existent as far as I'm concerned because they have less power than the average Joe in-game.

What also annoys me is how long it takes them to do anything, from investigating bots to getting your account back, and then this whole "Oh you can only recover your account once", "You can only get an item recovered once" rubbish. It is really pathetic, and it is strictly related to SE and the support group, because believe it or not other games have amazing support <- But that is related to experience.

I remember having issues with Aion and the NCSoft support team were very helpful, to bugged mobs in instances, to my game not working. I emailed support a while ago when my game wouldn't work, this was prior to the forum. I've still not had a reply lol. I get a response from NCSoft within 30 mins, and its no auto generated marlarky if I supply the right stuff (eg a Dxdiag usually).

They say GM's are there to ensure balance and good community which is about as true as fairy dust.

One question I would really love to have answered (with some illustration of truth) is, What do GM's/Support Staff do? With almost everyone in-game getting no aid, almost everyone getting an automatic response. its like the only employee is the answering machine.

(I would like to exclude forum community staff, they rock, you can clearly see them on the side of the player. Though if its the same guys, then I wont exclude you, start doing your job.).

[Kilta_Firelotus]

sorry guys, it takes time to fix and report these things. Blame players who prank call gms just to record them on youtube. There isn't a insta fix button. There isn't a insta ban button either. They must follow protocol.

[viion]

sorry guys, it takes time to fix and report these things. Blame players who prank call gms just to record them on youtube. There isn't a insta fix button. There isn't a insta ban button either. They must follow protocol.

This is absolute no excuse, why do I say that? Because other studios with MASSIVELY more players and prank idiots, solve things much-much quicker than SE GM's/Support Staff. So if its taking so long, someone is not doing their job correctly.

OP, you might find this interesting, where a GM actually replied and was sad.
http://forum.square-enix.com/ffxi/th...ll=1#post78758

[Kilta_Firelotus]

This is absolute no excuse, why do I say that? Because other studios with MASSIVELY more players and prank idiots, solve things much-much quicker than SE GM's/Support Staff. So if its taking so long, someone is not doing their job correctly.

OP, you might find this interesting, where a GM actually replied and was sad.
http://forum.square-enix.com/ffxi/th...ll=1#post78758

name an mmo. From my experience it varies based on problem. Least in you talk to gm in game. A few mmo don't. There is a lot more to it then you think. For example, in ffxi i accidentally on purpose mpk'ed my party, I reported myself and was taken to the gm jail very quickly. Also the more details your provide the faster they can look into it. They have to pretty much sit there and read logs about the game, find what they need tag it, and either report to a higher up, or follow protocol.

[viion]

name an mmo. From my experience it varies based on problem. Least in you talk to gm in game. A few mmo don't. There is a lot more to it then you think. For example, in ffxi i accidentally on purpose mpk'ed my party, I reported myself and was taken to the gm jail very quickly. Also the more details your provide the faster they can look into it. They have to pretty much sit there and read logs about the game, find what they need tag it, and either report to a higher up, or follow protocol.

I already did, Aion lol. Hell the GM's even walked around town as giant bunny NPC's and nuked RMT was hilarious, they had to stop but they got a lot banned. They also help me a lot, as said in my previous post.

Battles of Immortal is another which is f2p, awesome GM support.

My GF used to play wow and praised the support, she lost her account to keylogger on fake plugin and got it back within 2hrs lol She lost her XI account and its "still under-investigation" as it was stolen by RMT, its been in that state for 3years.

Eve online have also responded promptly when I couldnt get game working, dont know what its like ingame, but their support staff is very good.

Theres a few to sink your teeth into.

[Dargoth_Draconia]

Problem with FFXI/XIV is that the protocol they have must be followed and the reason stuff takes so long is they probably snail mail crap to Japan, haha. My friend got his account hacked on FFXIV and it took them like almost 4 months to get it back for him and after that he just couldn't get back into the game and quit. I have had my account taken on FFXI before and it took them 2-3 months and on WoW it took them 2-3 days at tops.

[viion]

Yeh most likely, its very frustrating. I lost my Aion account and got it back in a few hrs. didnt need no stupid CD key or "the first CC ever used on it!".