I am making this post in the astronomically high chance that someone with some kind of insight or pull somewhere can do or say something to make this entire nightmarish process easier on us (me).

My wife and I do not want free time or some crazy demand. all we simply want is for her to be able to roll on to Excalibur server. Just open it for 5 minutes, hell, 30 seconds. or process a request internally. for the sake of Jesus Herold Christ, do something that can end the insanity that is us trying to enjoy this game and constantly being slapped with denials.