I have also been trying to use your chat support function only to find out it is unavailable and it just causes me to create more tickets.

It was unavailable everytime i tried at 3pm, 4pm, & 5pm EST.

Its as if the tech support doesnt want to help resolve my issue.... I feel like ive been cheated out of answers i should have had yesterday. this is really unacceptable. and now another business day go by and no answers from support. Nopw what do i do.

Also other FYI, the character displayed on the right is one of the character locked to the service account i want access to again.

I just want my characters back so i can play. Is that too much to ask for SQEX?