14:36RCN: Hello George, I wold be happy to help!
14:36RCN: May I have your address?
14:36RCN: We are currently aware of the issue and working to resolve this.
14:37George : Oh, thats great news! I guess others have been having the same complaint
14:37George : I just wanted to note that my online service is fine, I am very pleased with RCN. Its just this game that is giving me problems
14:37George : I'm glad you guys are on top of it
14:38RCN: Yes, that you for letting us know!
14:38George : Thank you!
14:38RCN: YOu have to run a full trace route and then we can put in an internal ticket for you.
14:38RCN: Once you run the trace chat back with the results.
14:39George : how would i go about doing that?
14:39RCN: Are you playing this on PS3 or on your computer.
14:39George : computer
14:40RCN: One moment.
14:43RCN: We are checking into this further.
14:43RCN: A few more minutes.
14:43George : no problem
14:43George : thank you
14:45RCN: We do not need the trace route at this time. The escalation team is looking into this further. Hopefully we can fix this in a timely manner.
14:45George : ok
14:45RCN: You can check back on chat at anytime. We are here 8am-10pm Monday-Friday.
14:45RCN: Saturday and Sunday 10am-6pm
14:46George : as long as you guys are aware of the problem thats great. Thanks for your help!
14:46RCN: Is there anything else I can help with?
14:46George : no, thank you

Looks like they are aware of the issue and are trying to fix it. Hope this brings some comfort for the RCN customers who are experiencing lag and error 90k...