Problems with contacting Square Support(multiple ways)

[Hokulol]

If a refund was possible, I'd have already requested one.

The game is great!
The website is terrible.
The support is terrible.
The servers are inadequate.
The purchasing process and registration process is terrible.
The amount of communication between the devs and the players is deplorable.

No respectable business in the world quotes people 2-7 weeks, following up with an e-mail saying i'll be contact within 48 hours, then fails to do so. Furthermore, they've disabled their online chat. Their phone numbers are pain to get through, I called over 50 times spread across the week long ticket time, and I finally got through. I've currently been sitting on hold since 9AM, when they open. My phone is about to die, and I'm at work. The non-automated e-mail support system is nonexistent. This entire process is a joke.

[Sawachika]

what number did you finally get through on? we seem to have a completely matching situation. however- every where you look on the websites it "(paraphrasing) says don't call us, chat or email ticket is faster!"

[Sawachika]

I've ran a guild in WoW for 5 years. It really is a stale time. I'm beating myself up for playing FF14 and promoting it to a few coworkers and my guildies from WoW. the first 4 days of being able to play it on the prepurchased game was fantastic. everyone i've promoted the game to has already given up playing it. We still find ourselves playing WoW even if it is stale, because of the problems getting started here with FF14.

[Hokulol]

I agree wholeheartedly about wow; I ran a guild, rode a spectral tiger, and was top arena rating on my server, there's nothing left for me there... at least I can play, though.

[Hokulol]

Good luck getting a hold of someone to do a chargeback LOLOLOLOLOLOL

[Sawachika]

no Hokulol, you initiate a chargeback by contacting the 1800# on the back of your credit card. your bank initiates the chargeback. there is very little that anyone can do on the merchant side to prevent it, they can only do thier best to contact you and recollect on it.