I waited for 2 hours, had to step out for a bit because I figured I had time. Agent came in and inquired as to my current whereabouts, and after not responding, assumed I had no further issues and closed my ticket.

Don't you think I should have been sent an email? Do people honestly sit and stare at their screens for a 190 person queue with an average wait time of 1 hour 50 minutes?

How does my not answering you after a minute or so constitute closing out of my ticket completely?

This is unacceptable customer service practice. My issue is that the game that I purchased from you is not being credited as my having purchased it and thus not receiving the rewards that were promised.