We appreciate you taking the time to report this error to us. However, there are still some details that we need to collect from you before we are able to investigate this properly. If you could please provide the following information, we will make sure that your report is looked into so we can try to resolve it.
*Could you please include screenshots of your battle log? If you were to include a screenshot of your log filter settings related to the battle log (all options in the dropdown menu), that would also be a big help. Thank you!