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Thread: Still Waiting?

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  1. 09-06-2013 12:25 AM #1
    Datafiend
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    Join Date
    Aug 2013
    Posts
    21
    Character
    Tumun Lamun
    World
    Lamia
    Main Class
    Gladiator Lv 11
    I submitted a ticket about the 601 payment error over 9 days ago and still nothing. Chat support is useless as you only wait hours to be told that there are no agents. Phone support is always busy...I guess it would be too useful to have a waiting system in place.
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  2. 09-06-2013 03:49 PM #2
    Blood_of_Denial
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    Sep 2013
    Posts
    3
    Character
    Ornstein Longarm
    World
    Odin
    Main Class
    Lancer Lv 34
    *Sigh* what's the point of having a technical support thread if no moderator even responds? Also, I understand how popular the game has become...but why haven't they added more people to tackle online/over the phone support?
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  3. 09-06-2013 03:53 PM #3
    NovaLevossida
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    Sep 2013
    Posts
    984
    Character
    Kaiser Sturmwind
    World
    Famfrit
    Main Class
    Marauder Lv 50
    Quote Originally Posted by Blood_of_Denial View Post
    *Sigh* what's the point of having a technical support thread if no moderator even responds? Also, I understand how popular the game has become...but why haven't they added more people to tackle online/over the phone support?
    If it helps, I saw a moderator respond to a "thank you" thread before he moved it to another forum from here. I haven't noticed a mod in any of the topics I've seen where there are actual issues being presented though.
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