I don't think that these bad incidences are the status quo. Yeah, you're gonna have jerks who think they know everything and are gonna get upset when a tank isn't familiar with a specific dungeon. These players are either just having a bad day, or are from the WoW-type community where everything is mostly mindless and spoon fed. The good thing is that, I believe, a lot of the bad apples in the community won't be around for a long period of time. Newly released MMO's are flooded with trolls and people with absolutely no patience, and they typically don't subscribe because "this game sucks" or "it's just a bunch of noobs running around." Just give it a few weeks to thin out and I think the community will be a lot better.