Honestly, you people... you can't police an online game, just because someone says something mean to you doesn't mean they should be punished, unless it's borderline racist/sexist and profanity is used. If someone calls you a bad player, deal with it.. you can't have a cry and call the GM's over that, you're wasting their time.

Solutions.

Black List, use it.
Vote Kick, implement it.

done. close thread.