Online Bullying - A Dev request for a response and discussion

[Araeya]

Report extreme offense using the Service Desk > Harassment option available to everyone in game and blacklist the player. A vote to kick option would be great just to immediately solve the problem as it happens.

That said, people really do need to be able to handle these situations. Yes, the person spewing nastiness needs to be more mature, but also remember that part of being mature is learning to handle people being assholes, as well. If you are too young (in which case, parents shouldn't be letting the kid play unsupervised) or too emotionally sensitive to do that, maybe MMO's aren't for you.

I don't believe in coddling. I'll try to help folks grasp mechanics and encourage them to blacklist the offending party, but that's the extent of it. Report and move on.