nothing has worked at all so far, i have even fully reinstalled windows and the game.

I'm also getting nowhere with any support tickets i make via form/chat.

I did receive a feedback survey though when one of the tickets came back as being submitted to the wrong place, instead of sending it to the right "department" they cancelled my ticket.

it is really frustrating the lack of help SE offers with genuine bugs, because they had to focus their time on placating players with unnecessary complaints of errors occurring simply because they underestimated the popularity of this game.