Was asked registration after maintenance and early access code wont work..

[Chrysus]

My account is tagged as inactive and i just registered August 24th! I could not play for a week already because of this issue and it could not be reactivated based on the knowledge based steps! I even ordered CE for PC and havent receive the CE items in game and just received moogle hat and Cait Sith Doll! I also bought Crysta thinking i need to pay subscription but i cant even pay! How come this is happening?! This is subscription based game and everyday wasted is being paid for by the gamer! Support is not addressing my issue i even submitted 4 tickets already starting last Friday and i haven't got any replies and chat support didn't even help saying there is no available agent. No subscriptions listed on my account and just showing inactive in moogle station. It is really frustrating on my part as i pre ordered and was not able to play much time because of the servers being full and now i cant even log in game. This is really unacceptable.

If you have purchased the physical CE version for PC then you must input the new 20 digit registration code that came with the physical copy. Go in your Mog station, enter in your existing username and passowrd then click on the [Add Windows Services Tab under Account Services. It will ask you to input your 20 digit code, which will then unlock your bonus items and give you options for subscription and renewal. DO NOT CLICK on "Add New Service Account"...

[Kilroy512]

It is an early access code though, so that is something. Still have not received an actual code.

To be honest, though, why would they even need to require two codes? Shouldn't anyone who was in the early access have access to the game?

[Chrysus]

It is an early access code though, so that is something. Still have not received an actual code.

To be honest, though, why would they even need to require two codes? Shouldn't anyone who was in the early access have access to the game?

No, we all had to input our proper official registration code upon official launch. All early Access players and legacy players had to do this. Since your code has not arrived, I think its best if you submit a ticket detailing your complaint. Some have suggested solutions. I recall something about "find my order" wbsite..? not sure

[Kilroy512]

I found the website you were referring to and was able to get my code from it.

For anyone else having this issue findmyorder.com is the website. I used e-mail and credit card and it took me directly to my code.