Retail: ffxivboot.exe crash on start EU version

[karmakula]

bought the game today and it wont work
anyone have an idea i get the following error message

Problem Event Name: APPCRASH
Application Name: ffxivboot.exe
Application Version: 1.0.0.0
Application Timestamp: 4c355192
Fault Module Name: ffxivboot.exe
Fault Module Version: 1.0.0.0
Fault Module Timestamp: 4c355192
Exception Code: c0000005
Exception Offset: 0002c920
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e

i tried reinstalling the game but that doesnt work

[origamikitsune]

Frequently caused my memory leaks and/or driver issues. Double check your video drivers, etc. are up to date.

The beauty of buying this game is that while many of the memory leaks are fixed and it is much more stable, that doesn't do you any good unless you can launch it and update it. SE really needs to offer a downloadable version of the latest client, or at the very least the most recent launcher.

[Grit]

Please post your system information for us.

You can get this information by going to your start menu - programs - FFXIV - FFXIV config. Then hit the System button, and the Copy to Clipboard button at the bottom of that page.

The majority of FFXIV crashes upon game launch are due an insufficient video card, or outdated video drivers.

[karmakula]

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

Operating System Microsoft Windows 7 Ultimate Edition 64bit (build 7600)
Processor Intel(R) Core(TM)2 Quad CPU Q9300 @ 2.50GHz
Number of Processors Logical Core Count 4 Physical Core Count 4
BIOS BIOS Date: 07/20/09 20:48:23 Ver: 08.00.14
Language Nederlands (Landinstelling: Nederlands)
Physical Memory 4095.117MB
Virtual Memory 2047.875MB
Page File 8188.348MB
Storage B:\ Hard Disk Drive Total Disk Space 931.511GB Free Disk Space 665.982GB
Storage C:\ Hard Disk Drive Total Disk Space 66.081GB Free Disk Space 28.102GB
Storage D:\ Hard Disk Drive Total Disk Space 139.733GB Free Disk Space 13.026GB
DirectX Version DirectX 11
Graphic Device(s) ATI Radeon HD 5700 Series
+Device \\.\DISPLAY1
+Chip ATI display adapter (0x68B8)
+Maker ATI Technologies Inc.
+Video Memory 1014.430 MB
+Shared Video Memory 1791.559 MB
+DAC Type Internal DAC(400MHz)
+Display Mode 1920 x 1200 (32 bit) (60Hz)
+Driver aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
+Driver Version 8.17.0010.1070
+Driver Date 9-3-2011 6:55:52
+Driver Language Engels
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported
Sound Device(s) AMD HDMI Output (AMD High Definition Audio Device)
+Device ID {932DADBC-CEC0-483C-B9A5-201CE2050898}
+Device Name AtihdW76.sys
+Driver Version 7.12.0000.7700
+Driver Language Engels
+Driver Date 17-11-2010 14:04:32
Sound Device(s) SPDIF Interface (TX0) (VIA High Definition Audio)
+Device ID {55AB66D2-2323-45E4-A68C-665D20B8D4ED}
+Device Name viahduaa.sys
+Driver Version 6.00.0001.7300
+Driver Language Engels
+Driver Date 10-7-2009 11:07:02
Sound Device(s) SPDIF Interface (TX1) (VIA High Definition Audio)
+Device ID {D9C8590D-D136-420B-BCFA-513A0252BC78}
+Device Name viahduaa.sys
+Driver Version 6.00.0001.7300
+Driver Language Engels
+Driver Date 10-7-2009 11:07:02
Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
+Name Muis
+Notes Axis 3 Button 8 Field of View 0
Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
+Name Toetsenbord
+Notes Axis 0 Button 128 Field of View 0
Input Device(s) {15BD1680-6126-11E0-8001444553540000}
+Name G9 Laser Mouse
+Notes Axis 0 Button 652 Field of View 0
Input Device(s) {15C94B80-6126-11E0-8002444553540000}
+Name G9 Laser Mouse
+Notes Axis 0 Button 0 Field of View 0
Input Device(s) {15C97290-6126-11E0-8003444553540000}
+Name G9 Laser Mouse
+Notes Axis 0 Button 0 Field of View 0
Input Device(s) {15C97290-6126-11E0-8004444553540000}
+Name Saitek Cyborg Keyboard
+Notes Axis 0 Button 6 Field of View 0
Input Device(s) {15C9C0B0-6126-11E0-8005444553540000}
+Name Saitek Cyborg Keyboard
+Notes Axis 0 Button 0 Field of View 0

[Grit]

+Driver Date 9-3-2011

Drivers from the future FTW.

Your system does meet minimum requirements, and appears to have the latest drivers. But you should uninstall your video drivers, run driversweeper, then install the latest ones for good measure.

Please describe your problem in more accurate detail. Where exactly does the game crash? At what stage in the process? The generic APPCRASH information you posted doesn't really tell us anything.

[karmakula]

thx for the help, was aproblem with the drivers cleared them up an it worked like a charm.
them problem 2 came along update kept stucking at 95%
did a clean install for windows same problem,did a new instal but instead of 64 i did a 32 bit version
and guess what game updated and i could finally log in

[Loth]

The game should have no problem running on a 64 bit version of Windows,
Maybe you had a faulty driver, that caused XIV not to work, would be worth looking into, since you just reinstalled.
I would try once more with a 64 bit installation, and see if XIV did not run if you had all up to date drivers installed.

Grit, in Europe (as well as most other countries) we use the format day-month-year.

[Grit]

Grit, in Europe (as well as most other countries) we use the format day-month-year.

Ah, that makes sense.

Crazy Americans.

[agentshadow]

I'm having the same problem and I suspect it's my video drivers as well. How do I find updates for them or know which drivers specifically to look for?

[Grit]

I'm having the same problem and I suspect it's my video drivers as well. How do I find updates for them or know which drivers specifically to look for?

First you have to figure out what video card you have... follow the instructions in the 3rd post of this thread.

Then you go to the appropriate website to download drivers. AMD or Nvidia.