Missing service account/Characters (1.0)

[Nikkisheep]

I'm posting this on behalf of my boyfriend, I've found a few with a similar problem. His FFXIV 1.0 service account is no longer listed on his square-enix account but seems to have been replaced with a beta account? His character was Pawkets Parr (confirming the character exists) here's a screenshot of his Mogstation showing the problem:

And when confirming service accounts, it shows the date registered as September 3rd, 2010, when it was actually registered at the beginning of 2012. As shown here:

If anyone can please help, or just at least keep this thread alive for the problem to get noticed, please do, it will be greatly appreciated.

[Nikkisheep]

Bump for help

[Nikkisheep]

We've been trying to contact CS but no luck, has anyone gotten through to them yet?

[Anora]

I'm having the exact same issue. I've been trying to contact support since Saturday. My first ticket got closed without resolution and I have another pending. Chat support is a joke - wait hours in a queue to be told there are no agents available.

It seems like this is a very common issue yet they haven't even acknowledged it as an issue they are working to resolve.

[Nikkisheep]

Currently in que on Live chat support (3rd time today) and I'm waiting on Phone Support, I'll keep posted of how it turns out