They seem to have people monitoring and reading these boards, since some threads are at times, randomly deleted without explanation.
If you're hoping to get a response from a community rep though, that might be tough. I'm beginning to think their standard procedure for handling most problems is to ignore it and hope no one else mentions the same thing.

Go to the mogstation and do a server transfer for both you and your brother onto a less populated server. One of the new ones with no restrictions. I'm not sure if this feature is available now, but saw an announcement stating it would be accessible mid-September.