Please Log Me Out [Error Code 3102]

[Grey_D94]

Unfortunately, it's not me who's suffered this error. Instead, it's a close friend of mine who can't seem to join us in the game. Each time he gets disconnected, he can't seem to log back in. According to him, the game says that the character is still logged in even though he's disconnected and the friends list shows his character offline. He doesn't know the number of the error though, but if this is the thread about this problem, then finger's crossed that I'm not just annoying someone with misinformation.

Error: (Suspected) 3102
Name: Lance Cuervo
Server: Lamia

Edit: To clarify, every time he is disconnected and can't log back in, he's made a new character who also suffers this same fate each time he's disconnected.