hey guys I wanted to share this with everyone since a lot of people were looking for a way to get to chat support rather than just the email option.

and here's how you do it.

step 1: go here: https://support.na.square-enix.com/c...hp?id=496&la=1

step 2: here is where things get tricky. on this page whether or not you get chat as an option depends on the issue. I know for sure in the check boxes selecting: Account / Billing in the first box and Additional Services in the second box and then your reason for contacting them in the "Contact Details:" box and then click next.

step 3: click next again and the next page should have the option for not just email support but also chat support.

BUT BEWARE: ive been at the chat screen since 9am this morning and it goes through que and when its my turn it simply says "there are no agents available, please try again later."

however.. this is how you get to chat support. good luck everyone!