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  1. 09-04-2013 01:23 PM #1
    Shioban
    Player Shioban's Avatar
    Join Date
    Sep 2012
    Location
    Bastok
    Posts
    1,564
    Character
    Shio Ban
    World
    Twintania
    Main Class
    Conjurer Lv 90
    Contacting customer support is your best bet, you may also have multiple service accounts by accident? (perhaps) double check!
    http://sqex.to/Msp
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  2. 09-04-2013 01:39 PM #2
    Zehring
    Player
    Zehring's Avatar
    Join Date
    Sep 2013
    Posts
    10
    Character
    Bruce Banner
    World
    Sargatanas
    Main Class
    Gladiator Lv 50
    Ive already submitted 2 tickets through customer support and havent even received a response email that it is being looked at, although im hopeful that they will eventually address me. Also, im 100% certain that i only have 1 service account, and its the same one ive been using since the beta for v1.0. Thanks for trying to be helpful though....i was really just hoping to hear that im not alone in this boat, because i havent seen anyone else in the same situation as me, and it would be nice to find out that it will be resolved in a positive manner.
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    Last edited by Zehring; 09-04-2013 at 04:49 PM.
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  3. 09-12-2013 12:38 PM #3
    Zehring
    Player
    Zehring's Avatar
    Join Date
    Sep 2013
    Posts
    10
    Character
    Bruce Banner
    World
    Sargatanas
    Main Class
    Gladiator Lv 50
    I have received nothing since the 6th(automated response.) I submitted the following ticket earlier tonight...am i being unreasonable to actually expect a response?

    I sent in a ticket on Sept. 6th, 2013, and received a response email that i would be contacted within 48 hours. It has now been FIVE DAYS! this is the THIRD ticket i have submitted, and the first two were quite obviously deleted without even being investigated. This is getting to the point of being absolutely disrespectful to someone who has paid and supported your game throughout its history. WHY would you treat your customers with such blatent disregard? I have tried to remain polite every time i have contacted your support, but it has gotten to the point where i am genuinely upset at how i have been treated. PLEASE, all I want is some actual support, of which i should be fully entitled to as a paying customer. I look forward to hearing from someone other than an automated response in the near future. Thank you!
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