The login issues and you: Why most posts here are uninformed and pointless

[BlueStar62]

LOL you think the data centers are in Yoshi P's house? The NA one is in Canada. I have worked with people in different countries around the globe before and I can tell you the time difference alone is a HUGE problem.

You've worked with people in different countries involving what exactly? Because it clearly isn't servers. You completely missed the concept of gradually increasing server capacity to match your game sales, and I doubt you have ever seen a real server, yet alone set one up. You clearly have no idea how Sales Management and capacity planning works. Maybe SE should hire you, cause I don't think they could do any worse.

This thread claims to shed some light on all the uninformed and pointless posts on this forum, but it would appear this thread is the worst of them all. LOL

[Raist]

Reread #2 and #4. Beta is not paying users. People were still buying DURING EA. Beta 4 which was only 1 week from EA only had duty finder go down. During EA is when they realized there was a problem. Like I said before shit takes time. They needed time to get new servers and prepare them and test them. EA was 3 days from launch. The were dealing with servers around the world. NA is in Canada, JP is in Japan.

Nope... wrong again. They knew it was instanced content (Duty Finder is included there) DURING beta4.

WITH LOWER PLAYER DENSITY IN BETA4.

All they did at beta4 was try to alleviate the aftermath of getting kicked and locked out when the instance tanked.

Then the problem reared it's ugly head even WORSE at EA.

All they did was work on the symptoms, and not the cure.

The problem has been consistently there, and all they've done is dance around it.

[Edit:]
Really... Sales Figure Tracking? Sales figures can be tracked nationally in almost real time these days. Look how fast they get box office figures up. Retailers can poll their data EVERY NIGHT, and generate reports on the spot--all they had to do was contact them about it, if they weren't already getting reports.

Also, trying to remove beta4 from EA doesn't work either. Beta4 rolled into EA, which rolled into Official Launch--all of it was bound to the SE AM accounts. So, those preorder codes were also getting registered to the SE AM accounts that the Beta accounts were bound too.

On my account, I had FFXI, FFXIV 1.0 beta, ARR beta, Pre-order ARR, and eventually Launched ARR. The numbers are all right there in their databases and can be pulled with queries that would take minutes to script. They could have seen that I was a former XI player consistently for about 7 years, was in 1.0 beta (but didn't buy release), applied for XIV Beta4 and registered, and purchased and registered XIV preorder (bought almost a month ahead of time, many bought before me).

So to say they had no way of being able to get any hint of how many Beta's were going to EA or launch does not hold up. Plenty of opportunity existed for them to guage membership in advance.

[Yoshihito]

The one thing that bothers me is the entitled attitude most people have on these forums. Sure, you may have paid for the game and think you have the right to play whenever you feel like it, but that's simply not the case. I don't say this to be mean or to troll, I say this because I've actually taken the time to read the ToS and EULA of every MMO I've played. You merely paid for the opportunity to play this game. We might delude ourselves into thinking we own it but according to those little agreements we have to accept we don't own anything. They have the right to cut off our access for no good reason if they wanted to. Any maintenance or problems they have are to be accepted as eventualities and it's something we need to learn to deal with. They can permanently ban anyone for any reason, or no reason at all because when we hit accept on those agreements, we agreed to just that. It's the same for WoW, EVE, Rift, GW2, LoL, Diablo III, TSW, etc. We should be grateful we even get to play at all. Grateful that they are doing everything they can to make sure we can play when we want to. Grateful that even after all the hateful and spiteful things we've said and done on these forums, they continue to provide a service to us to the best of their ability.

[Kelryth]

Are you serious? You don't think that SE would have enough data on this matter after managing MMO games for years?

I have not known a MMO based company, especially one with as much MMO development experience as SE, to ever underestimate server capacity to this degree. Sure new MMOs have load bearing problems and maybe laggy servers at the start, but this is absurd. Do you have any idea just how far off the mark SE was with this? There is a difference between being slightly off in your estimates, and being miles off. SE screwed up big time.

I didn't notice any laggyness on Midgardsomr. Non at all. Getting in after clicking 0 for an ungodly amount of times and getting 1017 after 1017 for hours straight, the fact that I did not experience any lag what so ever is due to the limits placed on the servers.

Some people got to play because of those limits. If those limits weren't there, then the servers would have crashed and then NO ONE would have been able to play.

Of course SE could have planned it better but that's true for every MMO release. Estimates are just guesses. Sometimes they're wrong. They're only human. Try to be more patient and understanding.

[VeriferVenti]

Yes GW2 did have this issue. It crashed the first two days and they stopped digital sales, just like FF 14 has. And it wasn't fixed in 20-30 minutes. They fixed the login issues rather quickly, but at the sacrifice of taking The trade post down for over a week.

http://www.inquisitr.com/312183/guil...tivity-issues/

And guess what, it happened about 4 hours after headstart....just like FF 14.

You just said Diablo 3 was unplayable for ten days...but said this game was worse....when it's only 7 days old.....How is your math that bad.

Your original post was very nice, and meant to assuage anger, but your responses since have been... troubling. Each post seems slightly more biased, using information that is misrepresented to put SE in the best light as possible. I would just like to clarify some of the points that have been made.

With regard to the launch of GW2, the developers at ArenaNET managed to restore service by disabling the trading post, and in doing so, the majority of the people who purchased the game, a game which did not require a monthly subscription, were able to continue to play. And when unexpected numbers of people began to log on, these players were pushed into overflow servers, allowing them and the players already logged in to continue to enjoy the game. There were errors, but they were handled in such a way as to impact players as little as possible. All in all, they worked hard to mitigate the errors that arose, and they did so while maintaining service for the majority of their players.

This is the first launch of this decade where it has taken over a week for service to be restored after diagnosing the problem. At least, that has been my experience, but I have not played every MMO that has launched since 2010.

And to the quote that you are referencing, Matty86 was saying that Diablo III was not unplayable for 10 days, a double negative to emphasize that FFXIV has been unplayable for 10 days since Early Access, which is when, according to your earliest posts, they diagnosed the problem. His math is just fine.

However that leads to another misrepresentation of facts. It was not solely the Duty Finder which failed during Open Beta, but an inability of the servers to handle the number of players attempting to connect to instances at the same time. This is the bug that drove SE to take down the servers, and this is the bug that reappeared in Early Access.

[Raist]

The one thing that bothers me is the entitled attitude most people have on these forums. Sure, you may have paid for the game and think you have the right to play whenever you feel like it, but that's simply not the case. I don't say this to be mean or to troll, I say this because I've actually taken the time to read the ToS and EULA of every MMO I've played. You merely paid for the opportunity to play this game. We might delude ourselves into thinking we own it but according to those little agreements we have to accept we don't own anything. They have the right to cut off our access for no good reason if they wanted to. Any maintenance or problems they have are to be accepted as eventualities and it's something we need to learn to deal with. They can permanently ban anyone for any reason, or no reason at all because when we hit accept on those agreements, we agreed to just that. It's the same for WoW, EVE, Rift, GW2, LoL, Diablo III, TSW, etc. We should be grateful we even get to play at all. Grateful that they are doing everything they can to make sure we can play when we want to. Grateful that even after all the hateful and spiteful things we've said and done on these forums, they continue to provide a service to us to the best of their ability.

All that is well and good, if the outages are reasonable.

A large portion of your player base being denied access for days because you were ill prepared, despite all the warnings,. while a large portion is allowed unfettered access for no other reason than "I got in first and refuse to log out".... is not reasonable.

Taking servers offline for everyone for a weekend or even a week while you work on the problem, and then compensating people for the downtime would be considered reasonable. Everyone would be on equal footing, there would be an established time frame, and everyone would understand what was going on and what to expect.

What we have here is nothing of the sort. This was SE screwing the pooch.

[BlueStar62]

The one thing that bothers me is the entitled attitude most people have on these forums. Sure, you may have paid for the game and think you have the right to play whenever you feel like it, but that's simply not the case. You merely paid for the opportunity to play this game. We might delude ourselves into thinking we own it but according to those little agreements we have to accept we don't own anything. They have the right to cut off our access for no good reason if they wanted to.

These "entitled" and "deluded" people are the only ones keeping SE from going under. Sure the EULA says SE can do whatever they want, and look where that got em. Moral of the story - the EULA doesn't mean crap when people stop buying your product.

[Yoshihito]

These "entitled" and "deluded" people are the only ones keeping SE from going under. Sure the EULA says SE can do whatever they want, and look where that got em. Moral of the story - the EULA doesn't mean crap when people stop buying your product.

But people have already bought the game and despite their threats to refund, you know when the game is working properly they'll be playing and it will be as if it never happened. And after all that, we still answer to the ToS and EULA. Sad but true.

[Arriverderci]

Anyone read?
Skimmin' through the comments, people have plenty o' reason to be pissed.
This well-written post won't stop the complaining.
Nice try though.

[Nullie]

Stuff

:/ No offense, but that is one of the lamest points I see people try to make. ToS and EULA "well guys. says right here in the fine print of section a paragraph 34 sentence 3 that they don't have to let you play if they don't wanna. be thankful cause you have paid for an opportunity to play this. you should be kissing their feet." Yeah every company has those rules, but we're not talking about banning anyone or people saying they own the game. No one is arguing whether or not they can or can't do that. People are getting an error that they don't know why. You said it yourself. People have paid for the opportunity to play the game. I think some of them, in fact quite a few, are still waiting on that opportunity.