Hey everyone.

This topic really got popular! I want to thank people that are supporting this topic, even if they are not supporting the information I provided. I slept and played the new Diablo III on my PS3 for a while, so this topic went from 3 pages to 9 pages. There is simply no way I can respond to all of it lol.


Most posts have been very nice. Only a few troll posts. I like seeing posts backed up my others knowledge and experience. Still not sure where this 5 million number is coming from. Diablo III is the current PC holder for selling the most copies in a single day/week, and it isn't that far off from the 5 million number. I would think if that number was anywhere close to being accurate, we would be seeing gaming news websites posting articles about how Final Fantasy XIV was one of the top five launches of all time. But we aren't..... so the 5 million thing...yea not even close to what this game has actually sold. I would be highly surprised if this game has surpassed 1.5 million copes sold across PS3 and PC to date, much less 5 million.

And, to answer a quick problem a few posts are having about my topic: Yes, this post adds another to the Technical Forums. However, the intention is the prevent as many more as possible. If someone can log in and see my post and say "Huh, well I guess that answers that", and they don't post another topic, my goal has been successful.

Also, I have no once defended SE. In fact, I have said this issue is indeed their fault. Now, some of the opinions and data I posted could be seen as making it look like SE shouldn't need to take fault with this, and I apologize if it looked like that.

So let me be clear. This is indeed the fault of SE, regardless if it was lack of preparation, ignoring beta tests, or simply unexpected sales, it is still the fault of SE. Which is why in my first post, I provided a solution to different groups.

Also quickly, to the few that says that what I posted isn't a solution to any customer. That...is not accurate. We currently have no control over any issue the game has. The solutions I provided are not fixes for the issue itself, but rather what steps you as a customer can take during this issue or after this issue. Technical Support forums are to troubleshoot and provide solutions it issues. The only solutions for this issue are:

Wait.
Accept SE's fix and compensation
Take steps to get a refund and move on

That is really it. That is the only thing any customer can do at this point. My original post told this. I provided extra information to try and help customer's decide just which solution they want to utilize on this issue.

So, please, take one of the solutions. Further complaining or coming up with reasons without evidence on why this issue happened or telling everyone it happened in phase four or that SE should have known better, etc., just makes you look like the group of trolls I mentioned. You have your solutions. Take one and move on. Further complaining is like taking a product back to Wal-Mart and after they offer you a refund or replacement you continue to yell and scream and whine, making you look like a crybaby. Sorry but it's true. You have a solution. Pick one, and move on. Don't be the crybaby troll. It doesn't get you anything extra. It doesn't make you look smart. It doesn't offer any extra solutions.

The person in line at Walmart that keeps complaining after being offered a full refund or replacement, they waste the other customers in line waiting their turn. You are doing the same. Wasting space with posts that will not get you anything extra and keeps other customers from getting their other issues (maybe a graphics card issue, sound issues, etc) looked at in a timely manner. So don't be that crybaby. Take your solution, and either go, or continue to support the product. There is no middle option lol.