Haha just another one standing on the outside looking in. Kiss up make SE look good you will get "A+ awesome, well written" blah blah blah. If you have any of the problems listed by OP DONT COME HERE for answers. As you can see we all have the right answer. Call them call the on you bought it from and so forth. Someone says no.. call back talk to someone else.

You want to talk to someone that WORKS there. This person and me have no clue whats going on any better then you other then they read some DEV tracker or the like and spitting back at you. Your 1st clue you should question is when people start popping out "%".