I quit reading at "Group 2. You wasn't" You wasn't? YOU WASN'T? What is this? I don't even.

Just kidding. Hehe. Your post is very good and I read it all, but I still don't think it's right to say numbers without knowing exactly. No one here, well not anyone who deals with the monies from square, will really ever know exactly. They could be making 20. They could be making 30. Or even 15. Possibly 18 dollars and 52 cents. Did you add all that those 52 cents in there? Who knows how many thousands of dollars extra that is. Also "if the issue persists then post away" I feel is slightly off. I'm sure people do. They log in one day and the issue persists so they may complain about it the next day. I don't feel as though 1 person should be able to say "Ok this is said problem. You have these choices. Pick one and if you're still not happy AND its not working then you have permission to complain about it tomorrow." Why make a forum at all then when they could be like "Ok guise. So and so problem has appeared now we are giving you options on what to do. Pick one and deal with it. No questions.

In the end there are just people who are worried about her or his self and don't bother reading anything more other than wanting an answer to their solution right that instant. I only wish people read posts like yours without being like "Oh mah gosh. Why is this happening?" "Uhm did you stop to read the other 1000 possible threads on this subject?" One thing is for sure. You can't change how people feel. You can try convincing them, but ultimately...well it is up to that person to decide. If a person is unhappy they are going to let the company know. If a person is experiencing a problem, they are going to want to know why and either find out why or ask themselves. Neither is wrong do you agree? Especially if said company allows it. Who doesn't want technical support?

Again, while there are plenty of topics and announcements on this people don't want to deal with you or Joe Bob or Sefir0thXIV. They want an answer to their problem. Also, saying "Tell them the problem is solved, and give them their options." is ehh. "Hello Square Enix. I am getting this 1017 and I can't log in three days after my purchase. Why?" "HEY YOU. Yeah you. The problem is solved. So take your complaining elsewhere. Now you can get your free 7 days or refund. What will it be? "Well uhm, let me try to log in since it is solved. The world is full. Please wait until an opening is available and try again. Uhm well it's still persisting here." It doesn't appear to be solved.

Sorry, I hope you don't take this as an attack. It's not meant to be. I threw small jokes in there like the money thing which was aimed at both you and myself if you get it. I'll say it once more, it was a very good post. I just can't help, but point things out sometimes because not everyone thinks like you or I alike, but maybe you could take that as a compliment because I know I would.