Your original post was very nice, and meant to assuage anger, but your responses since have been... troubling. Each post seems slightly more biased, using information that is misrepresented to put SE in the best light as possible. I would just like to clarify some of the points that have been made.
With regard to the launch of GW2, the developers at ArenaNET managed to restore service by disabling the trading post, and in doing so, the majority of the people who purchased the game, a game which did not require a monthly subscription, were able to continue to play. And when unexpected numbers of people began to log on, these players were pushed into overflow servers, allowing them and the players already logged in to continue to enjoy the game. There were errors, but they were handled in such a way as to impact players as little as possible. All in all, they worked hard to mitigate the errors that arose, and they did so while maintaining service for the majority of their players.
This is the first launch of this decade where it has taken over a week for service to be restored after diagnosing the problem. At least, that has been my experience, but I have not played every MMO that has launched since 2010.
And to the quote that you are referencing, Matty86 was saying that Diablo III was not unplayable for 10 days, a double negative to emphasize that FFXIV has been unplayable for 10 days since Early Access, which is when, according to your earliest posts, they diagnosed the problem. His math is just fine.
However that leads to another misrepresentation of facts. It was not solely the Duty Finder which failed during Open Beta, but an inability of the servers to handle the number of players attempting to connect to instances at the same time. This is the bug that drove SE to take down the servers, and this is the bug that reappeared in Early Access.


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