The login issues and you: Why most posts here are uninformed and pointless

[Kort]

They may have been pointless and uninformed but had we been able to log in and play the game 98% of the people commenting on here, myself included, would have been in the game and probably never made a single comment about anything here.

[Raist]

EULA's aren't a patent defense though. Local laws can supersede them in certain instances. For instance, a major marketing point for XIV (and many MMO's for that matter) is the ability to join with your friends and play online with them. So far, SE has been failing on that promise to many. If it were to persist and become a point of contention in a class action suit, SE's EULA may not protect them if one can effectively state the case they have basically falsely advertised the product. It's not quite that cut and dry, but in the right courts and territories, this could be the case.

Something actually came up recently concerning PC Tuneup software, where there was a lot of back and forth over implied warranty, fraudulent advertising, etc.:
http://mirskylegal.com/2013/08/softw...anty-problems/

In the end all an EULA may do is provide a buffer in some areas, but not ironclad protection. Portions of it simply may not be enforceable in some regions due to local law.

[MiNuN]

I feel the same way as OP.

Great explanation in to words, I feel much more educated.

People seem to be forgetting the positives, there is a large amount of people who is able to play and when they do play, unlike other MMORPGs launch (from what I heard), they are kept inside, that is the dedication from SE, no, THE FFXIV TEAM, is putting to make sure as much players as possible have a great experience while they are trying to fix the problems. You want to log in just to get kicked off or crash the client? I didn't realize people love that kind of abuse.

SE has lots of MMORPG experience? Sure, The FFXIV team? People need to realize it is not one team that does all of SE MMORPGs.

Here's my disclaimer; I am one of the lucky ones that can log in every night solely because I come home very late.

It is good to be modest, see Dead Space 3, Tomb Raider, all those sequel hits that failed from profiting because they estimated how well is was going to sell (Totally not your problem, so don't worry when the company goes down under water).

Mhmm, why am I see the same people posting back in this thread with an argument?

Well because this is a great game and you know it, or else you should really consider the refund option. I would if I got some lame phone that didn't work.

There sure is a lot of people posting about errors, but once they are in, they don't post how they can log in and play for days! Just the people who get the errors.

[Raist]

People seem to be forgetting the positives, there is a large amount of people who is able to play and when they do play, unlike other MMORPGs launch (from what I heard), they are kept inside, that is the dedication from SE, no, THE FFXIV TEAM, is putting to make sure as much players as possible have a great experience while they are trying to fix the problems. You want to log in just to get kicked off or crash the client? I didn't realize people love that kind of abuse.

SE has lots of MMORPG experience? Sure, The FFXIV team? People need to realize it is not one team that does all of SE MMORPGs.

Not sure you are fully up to speed on the history there, or maybe some of it has just slipped the mind.

First, the easy one. A LOT of talent involved with FFXI was moved to the FFXIV rebuild, as well as pulling from other succesful projects.

Now... all that bit about people getting in and being allowed to stay in, and SE ensuring a good play experience for them.

Really? Did I just read that right?

People have been denied access because a butt load of the people SE has been allowing to stay in there and ensure they have a good gaming experience have been mostly sitting AFK and not playing the game, preventing others from getting in the game. If not for those circle-jerks clogging the pipes, it may not be appearing so free flowing and stable to those able to get in during peak times. Which leads to another problem...

It's potentially presenting SE with false data. If they see 4k consistently staying on and there are no issues with the instanced content servers (the root of the problem), they may get the wrong impression that all is well--never mind that 2000 of those players may be sitting around a crystal doing nothing, and only 2000 are actively engaging content regularly. What might happen if that number suddenly spikes to the full 4000 or more? Another crash?

So.. no. SE has failed to take appropriate action with the issues at hand, and they should not be given a pass for not responding properly.

[MiNuN]

^My guild of 60, personally logs in and out everyday, sure they might spend anywhere from 5 minutes to 30 minutes to 3 hrs clicking, but they get in and stay in and get things done. I am a witness and my personal progress.

It is like you are getting mad at a co-worker because he is having a conversation and you think he is not working. Kind of funny.

I ain't going to upgrade my kitchen because a modern-tech kitchen stove just came out.

Professional doesn't mean their perfect, like the news always have some sort of mistake announcement despite being professionals.

One week to fix something that is servicing people wide-world is too long? Really, really? Sorry I am not an expert in that area.

As a big fan of this title, I apologize that SE had stopped you from progressing beyond level 16.

/bow.

[Raist]

that's just it... they aren't sitting around just having a conversation while working.

We have seen them sit for hours on end, doing nothing. Not moving, not changing gear---not playing the game. They sit in the same spot, staring the same direction for hours on end.

There is even a thread that just went up with a link to video of a group of bots already in the game:
http://forum.square-enix.com/ffxiv/t...TS-%28watch%29

It's because of these shenanigans that have run rampant across the board that people have to sit there spamming the buttons to log in.

Some have been denied access for days because, unlike you and some of your friends, they cannot play during their server's off peak times.

[MiNuN]

that's just it... they aren't sitting around just having a conversation.

We have seen them sit for hours on end, doing nothing. Not moving, not changing gear---not playing the game. They sit in the same spot, staring the same direction for hours on end.

There is even a thread that just went up with a link to a group of bots already in the game:
http://forum.square-enix.com/ffxiv/t...TS-%28watch%29

It's because of these shenanigans that have run rampant across the board that people have to sit there spamming the buttons to log in.

Some have been denied access for days because, unlike you and some of your friends, they cannot play during their server's off peak times.

Believe or not idling is part of game-play experience in my opinion, not that I do it during these hard times.

I am just having fun here, thanks for mingling with me, will see you on in 5 hours happy.

[Raist]

Believe or not idling is part of game-play experience in my opinion, not that I do it during these hard times.

I am just having fun here, thanks for mingling with me, will see you on in 5 hours happy.

in games where it still served a purpose (like running a bazaar), I might be inclined to agree. Ascii provided a valuable service to XI players in the Dunes with his/her persistent bazaar.

But there is nothing to be accomplished by sitting idle in this game 24/7 other than keeping other players from getting in the game when SE has imposed a hard cap on logins like this. And now that they've figured out a way to bot the game like this video shows... there is too much potential for even further abuse.

[Hibashira]

2. They are offering a quick solution. Within a week of launch, they are going to add more servers and data centers. That is pretty fast, all things considered. Other games that have had this issue at launch, like Diablo 3 and World of Warcraft, had login issues for weeks before they were able to properly balance and get the servers right. So they are spending more money to fix the problem that while it is their fault, even if it was because of unexpected demand.

Nice write up. My compliment on the attempt. I think I belong to your group 2. But you are missing a very big part.

IT is my livelihood. I'm a developer by background and by experience, worked on many software that are used by thousands of simultaneous users doing business that are worth millions of dollars on an hourly basis. Trust me when I say whatever problem SE has, they had been solved over and over and over again by many many many experienced people in the IT field years and years ago.

The problem you asked? Simple: Poor architecture that is not scalable. For as long as it isn't addressed, larger server, more CPU, more memory won't solve the problem.

We did not merely pay money for a product and want what we paid for. We put our faith in SE, trusting that they did not take this challenge lightly, trusting that they brought together those that have the expertise to solve the architectural problems faced (and as I mentioned previously, solved, and solved a long long time ago) by all MMO developers. The fact is contrary. Their "solution" is contrary. Larger boxes, more powerful CPU, etc. never solve scalability problems. Architecture and proper design does. And yet we are being fed the usual blames on infrastructure. That tells me they haven't solve the problem.

200K+ people can play right now. The "solution" might bring us up to 500K. Improvement? Yes. Solution? Far from it. What happens when FFXIV turns into a run away success, WoW style? Know that this scaling problem (matching players in 3+ dimensions, a la tank-healer-dps) is compounding logarithmically, not at all linear. The largest servers in the world can't solve these problem unless the architecture has changed.

You say we should be glad that they resolve the problem so quickly within a week. They haven't done anything of the sort. They bought themselves a little bit of time. And we are to be gracious? Trust me, we will be after they solved the problem. But trust me, they haven't.

[Bloodwillow]

Is there a synopsis of this? Reading huge posts at 4.30 am is kinda brain taxing