What is the point of a queue for chat support?

[Datafiend]

If after 3h of waiting I'm met with "There are no agents available to chat with you right now. Please try again later." Notice beforehand would have useful. I try calling only to be met with "The number you are calling is busy." I trying submitting a support email only to get no reply after over a week of waiting. There is being unprepared and then there is this. I'm at my wits end here and I'm about ready to give up and move on to a different MMO. I have been a part of rocky launches before but even Blizzard and SOE would reply within a week.

I shouldn't have to fight with Square Enix just to give them money.

[Arriverderci]

Let's not question SE's logic.