My game isn't home yet..

[Goggo]

I'm still missing the phisical copy.. thanks for the tip tho.


After 2:30 hours trying to chat with a representative..

Chat
Status: Canceled
There are no agents available to chat with you right now. Please try again later.

... this is just.. lovely, really.

[Vinsdor]

It is kinda frustrating.ppls who bought game even some time after release can play now.When i still cant get my pre-ordered(long time ago) from local resseeller.And it is not their fault but square forbidding shipments her due to thier server pro0blems.So how long should i w8 now.Cant get it cant buy it somewhere else now.And they still say nothing about this situation.not sure if i even get 7 days refung cause i dont know when i get damn box

[Goggo]

Today I did 4 attempts to chat with a representative online while I was at work, each attempt had me on queue for over 2 hours, and when it was my turn same "Status: Canceled, no agents available, try again later"....

My tickets have no answer still and it has been WAY over 48 hours for both of them... (the "estimated" response time)


really, what's going on....? This is getting very, very annoying.

No game, no word from SE, no nothing..

[Goggo]

... finally, a response



Thank you for contacting the Square Enix Support Center.

We apologize for the delay in responding to your contact regarding FINAL FANTASY XIV: A Realm Reborn and Square Enix account.

Many of the contacts we have received involve issues that have been resolved by the recent hot fixes, issues resolved by the countermeasures we have set up to combat server congestion, or issues that have been otherwise resolved by customers themselves. Given this situation, we sincerely regret to inform you that we will be pre-emptively closing your support ticket at this time.



... or maybe not.


pre-emptively closing my support ticket after more than a week waiting for an answer?

I should add another 3 attempts to talk with customer support via chat, all three over 2 hours queue, and cancelled when it was my turn.

Seriously, SE.. this is way over the line.