Account merging unsuccessful :(

[ArkhamNative]

This is such a headache. All because "apparently" 1.0 accounts are not compatible with the physical collectors edition....

Yes, it's a very complicated situation. I can't fault anyone for being confused about it. Basically the situation is that 1.0 accounts are PC accounts, and SE doesn't allow you to register 2 same-platform product codes onto the same service account. (It would be saying "I bought 2 PC versions but I can only play one at a time, even with multiple computers and characters.")

FWIW, the way SE was suggesting adding a CE to a 1.0 standard account was: If you have a PS3 and want to play there, too, order the PS3 CE and apply all codes to the v1.0 service account. If you don't have a PS3, you needed to wait until launch and buy the digital CE upgrade (£15). To get pre-order benefits for this second case, you would also need to get a pre-order code, like from a pre-order of a digital PC standard edition. (You couldn't use its product code, just its pre-order code.)

(This suggestion was buried on forums in 100-page threads, and on their support centre Q&A database search. So, very hard to find even if you were specifically looking for it.)