Account merging unsuccessful :(

[Avedis1134]

Did the code they gave you come in the AAAA-###-AAAA-###-AAAA format or the XXXX-XXXX-XXXX-XXXX-XXXX? I think the bonus code button takes only the 20 digit one. If not that, then I would guess its something on their side. Hope you get it sorted out.

[Pumkun]

Thanks ArkhamNative, it's actually really nice to have it all explained.

[Pumkun]

Yeah see that doesn't make sense to me, why have all the preorder items on an account you can't register a CE code to?

[Ryuke87]

It's basically a big fail on Square Enix's part. No matter what was written down in a forum thread somewhere, this is a basic function that was overlooked in the account management processes. A simple "Upgrade to CE" link within your Mog Station account, with the choice of purchasing the digital upgrade or entering a code from another retailer or physical collectors edition, would fix it.

[Ryuke87]

Just as an update to my situation - I spoke to customer services on the phone again (I believe I even spoke to the same lady!) and she upgraded my 1.0 service account within a couple of minutes, over the phone, no questions asked. I logged into Mog Station while we were on the phone and my Service Account 1, which i've had through 1.0, ARR beta, early access and launch, is now finally a Collectors Edition account with the items applied etc.

Finally, a happy ending!

Pumkun, I hope you've been able to get through today on the phone and make sure if they offer to send you a code, have them apply it as there is no way to apply it yourself in Mog Station.

Thanks everyone who's tried to help or offer advice within this thread

[Pumkun]

I'm very glad you got it sorted! You must be so thrilled.

Sadly, I work 9—5.30 and don't get home til 6 so I sent off a ticket and got the reply below.

Basically I think I'm just going to be going around in circles until I get bored and accept that I don't get the items I paid for. Or until I get a day off.

Dear Customer,

We are sorry to hear that you encountered problems when registering your Final Fantasy XIV: A Realm Reborn code.

Due to the overwhelming volume of contacts received in regards to the launch of the game, we have regretfully been unable to respond to your request within the expected 48 hours. The registration of a game code on an incorrect service account or Square Enix account is a time-sensitive issue which we have been working on as a top priority since launch and you may have already received assistance via our chat or phone services.

If you have not yet received assistance on this matter, we kindly ask you to contact us by chat (https://support.eu.square-enix.com/c...p?id=5383&la=2 ) or phone (+44870 600 0182) during our opening hours (9.00am to 6.00pm Monday to Friday). If you are unable to do so, please resubmit your query here:
http://support.eu.square-enix.com/fa...68224&ret=main

We sincerely apologise for not responding to you in a more satisfactory manner and thank you for your patience & understanding.

Square Enix Support Centre Team