Account merging unsuccessful :(

[Ryuke87]

Yes, it's a very complicated situation. I can't fault anyone for being confused about it. Basically the situation is that 1.0 accounts are PC accounts, and SE doesn't allow you to register 2 same-platform product codes onto the same service account. (It would be saying "I bought 2 PC versions but I can only play one at a time, even with multiple computers and characters.")

FWIW, the way SE was suggesting adding a CE to a 1.0 standard account was: If you have a PS3 and want to play there, too, order the PS3 CE and apply all codes to the v1.0 service account. If you don't have a PS3, you needed to wait until launch and buy the digital CE upgrade (£15). To get pre-order benefits for this second case, you would also need to get a pre-order code, like from a pre-order of a digital PC standard edition. (You couldn't use its product code, just its pre-order code.)

(This suggestion was buried on forums in 100-page threads, and on their support centre Q&A database search. So, very hard to find even if you were specifically looking for it.)

Thank you! Yes, your summary is exactly the way I'm seeing it now, which is all well and good if this was publicly announced, stickied, mentioned on the pre order product pages for ARR, hell have planes fly the message through the sky in all countries the game is supported in for all I care. They just needed to make it known! If I had known this I would have considered preordering the PS3 ARR CE, as I do indeed have a PS3 and did some of the beta testing on PS3, but MMO's are PC games for me so I pre ordered my PC physical Collectors Edition. My PC pre-order items are all on my 1.0 standard account, just can't get the CE in-game items onto my 1.0 account now.

Perhaps the replacement code that customer service emailled to me today will work in the PSN if I try to register it for PS3? I'm almost too scared to try in case it gets used up and I won't be provided with yet another code if I make this error.

[Pumkun]

Thanks ArkhamNative, it's actually really nice to have it all explained.

[Pumkun]

Yeah see that doesn't make sense to me, why have all the preorder items on an account you can't register a CE code to?

[Ryuke87]

It's basically a big fail on Square Enix's part. No matter what was written down in a forum thread somewhere, this is a basic function that was overlooked in the account management processes. A simple "Upgrade to CE" link within your Mog Station account, with the choice of purchasing the digital upgrade or entering a code from another retailer or physical collectors edition, would fix it.

[Ryuke87]

Just as an update to my situation - I spoke to customer services on the phone again (I believe I even spoke to the same lady!) and she upgraded my 1.0 service account within a couple of minutes, over the phone, no questions asked. I logged into Mog Station while we were on the phone and my Service Account 1, which i've had through 1.0, ARR beta, early access and launch, is now finally a Collectors Edition account with the items applied etc.

Finally, a happy ending!

Pumkun, I hope you've been able to get through today on the phone and make sure if they offer to send you a code, have them apply it as there is no way to apply it yourself in Mog Station.

Thanks everyone who's tried to help or offer advice within this thread

[Pumkun]

I'm very glad you got it sorted! You must be so thrilled.

Sadly, I work 9—5.30 and don't get home til 6 so I sent off a ticket and got the reply below.

Basically I think I'm just going to be going around in circles until I get bored and accept that I don't get the items I paid for. Or until I get a day off.

Dear Customer,

We are sorry to hear that you encountered problems when registering your Final Fantasy XIV: A Realm Reborn code.

Due to the overwhelming volume of contacts received in regards to the launch of the game, we have regretfully been unable to respond to your request within the expected 48 hours. The registration of a game code on an incorrect service account or Square Enix account is a time-sensitive issue which we have been working on as a top priority since launch and you may have already received assistance via our chat or phone services.

If you have not yet received assistance on this matter, we kindly ask you to contact us by chat (https://support.eu.square-enix.com/c...p?id=5383&la=2 ) or phone (+44870 600 0182) during our opening hours (9.00am to 6.00pm Monday to Friday). If you are unable to do so, please resubmit your query here:
http://support.eu.square-enix.com/fa...68224&ret=main

We sincerely apologise for not responding to you in a more satisfactory manner and thank you for your patience & understanding.

Square Enix Support Centre Team