Account merging unsuccessful :(

[Pumkun]

No worries! I sent off another ticket — no harm I guess!
I too don't see an option, now that I'm looking.

[Avedis1134]

The lines close at 6pm, sorry, I should have said that first time ^_^

I see no redeem code, Avedis. The options I have are "Subscription Services", "Enter Bonus Code"(tried in here, doesn't work as it isn't a bonus code, as such), "Upgrade to Digital CE", "Add PS3 Service" and "Renew Subscription (Gamecard)"

Well derp. The look of that page has changed a bit since I entered mine. I assumed that would still work. Sorry

Edit: My spelling/typing is horrible today.

[milkydud]

What is the number you guys are calling

[Ryuke87]

Well derp. They look of that page has changed a bit since I entered mind. I assumed that would still work. Sorry

Yep, they've basically removed the buttons. Still, absolutely absurd, what is the point in sending a new code if there isn't anywhere to put the new code? This is such a headache. All because "apparently" 1.0 accounts are not compatible with the physical collectors edition, you HAVE to buy the digital upgrade. But I'm not paying MORE money to Square Enix, who, currently, do not deserve it at ALL. Love the game, hate the account management and customer service. A bit of me wants to never go near this all again, but the majority of me wants to continue playing ARR because of the fantastic job they've done on the game itself.

[Ryuke87]

What is the number you guys are calling

0870 600 0182 from the UK

[Avedis1134]

I wonder if it has anything to do with the current suspension of online sales? I guess SE would have to speak to that. Sorry I couldn't be more help.

[Ryuke87]

Your screenshot is exactly how I'm TRYING to make my service account look... haha. No problem at all though, thank you for the help so far. Just a shame it doesn't work through the "Add Bonus Code" option. I'll phone again tomorrow.

[Avedis1134]

Did the code they gave you come in the AAAA-###-AAAA-###-AAAA format or the XXXX-XXXX-XXXX-XXXX-XXXX? I think the bonus code button takes only the 20 digit one. If not that, then I would guess its something on their side. Hope you get it sorted out.

[Ryuke87]

The replacement code is in the format of XXXX-XXXX-XXXX-XXXX-XXXX, mostly letters with the odd number here and there.

I'm going to phone again tomorrow and have them apply the code themselves and fix the account, instead of sending me things and asking me to do it knowing full well there isn't a way to do it. The person I spoke to said she would send me instructions how to apply the code, but she didn't Why? Because there is no way in Mog Station currently to do it. Sneaky!

Thinking about it, the cost of these calls has probably already amounted to more than if I just buy the £14.99 digital CE upgrade, but I'm not doing that on principle.

[ArkhamNative]

This is such a headache. All because "apparently" 1.0 accounts are not compatible with the physical collectors edition....

Yes, it's a very complicated situation. I can't fault anyone for being confused about it. Basically the situation is that 1.0 accounts are PC accounts, and SE doesn't allow you to register 2 same-platform product codes onto the same service account. (It would be saying "I bought 2 PC versions but I can only play one at a time, even with multiple computers and characters.")

FWIW, the way SE was suggesting adding a CE to a 1.0 standard account was: If you have a PS3 and want to play there, too, order the PS3 CE and apply all codes to the v1.0 service account. If you don't have a PS3, you needed to wait until launch and buy the digital CE upgrade (£15). To get pre-order benefits for this second case, you would also need to get a pre-order code, like from a pre-order of a digital PC standard edition. (You couldn't use its product code, just its pre-order code.)

(This suggestion was buried on forums in 100-page threads, and on their support centre Q&A database search. So, very hard to find even if you were specifically looking for it.)