Follow my customer service adventure!!!

[Jakary]

I really hope that SE takes a page out of ActiBlizz's book and realizes how important good Customer Service is to the success of an MMO. I know for a fact I would have quit WoW a heck of a lot sooner had Blizz's Customer Service not been able to resolve my issues within hours [or sometimes minutes] after getting ahold of them. Sure, they've put me on hold before, but Blizz would always come through.

you know a funny thing about WoW, since it was such a popular game, it overshadowed its predecessors (wc1,2,3) everyone i ask about those games ask what they are XD. i just look at em and shake my head with a straight face. i dont even play WoW and i played all 3 of those games.

but blizzard aside, we are on a squeenix forum =P

status update:

11:47 am
hold time: 2hrs 8 minutes
i'm trying to get to online chat support without opening a new ticket, and im hooking my phone up to the charger so it wont die midcall XD

[Nareia]

you know a funny thing about WoW, since it was such a popular game, it overshadowed its predecessors (wc1,2,3) everyone i ask about those games ask what they are XD. i just look at em and shake my head with a straight face. i dont even play WoW and i played all 3 of those games.

but blizzard aside, we are on a squeenix forum =P

status update:

11:47 am
hold time: 2hrs 8 minutes
i'm trying to get to online chat support without opening a new ticket, and im hooking my phone up to the charger so it wont die midcall XD

Haha it's quite a coincidence, everything you're doing is the same steps I am on.