i agree with you neil, i do think that nareia needs to calm down and think logically about this, but at the same time, i kept reopening tickets just in case one of em got closed unexpectedly. i started with the multiples once i had heard about the ticket closures of 48 hours or more.

also status update:

11:06 am
hold time: 1hr 30 minutes (90 minutes)

meh