Follow my customer service adventure!!!

[Nareia]

Ehm..well...do you really thinking opening four tickets for the same issue will make it faster? Imagine 10.000 ppl like you doing the same....wtf. Their customer service is not bad,they are overwhelmed by the unexpected amount of issues.

"Loosing a long time customer..." lol...really? Love that kind of folks....

Well you obviously don't fucken understand what we're going through and having to wait this long as well as wait maybe another 2 weeks for them to fix our issue. I don't fucken think so!!!!

[worldofneil]

Well you obviously don't fucken understand what we're going through and having to wait this long as well as wait maybe another 2 weeks for them to fix our issue. I don't fucken think so!!!!

Can you honestly say you think that it'll make customer services go faster if everyone submitted 4 times the tickets for each issue? That's what he was saying and I agree with him 100%.

It's because people have submitted multiple tickets about the same issue that they were forced to do radical moves like auto-close any tickets older than 48 hours. They have absolutely no chance to get through them all otherwise which means the people who have account issues/cannot logon at all, but only submitted one ticket are suffering because of the people who submitted multiple tickets.

Can you not agree with that?

In an ideal world this would have all gone perfectly, but I don't see how shouting at another player for their common sense answer helps anyone.

[ShiroHaato]

FYI EVERYONE gets 7 days free

[Nareia]

The hostility is absolutely not necessary, despite your preferences and opinions. I can understand you are mad, and it is a frustrating ordeal, but there is no reason to type something like that to other people.

YES I HAVE OVER REACTED DUE TO MY FRUSTRATION AND I APOLOGIZE BUT THIS IS JUST RIDICULOUS HAVING TO GO THROUGH THIS. IT'S LIKE PLAYING HIDE AND SEEK OR PLAYING CATCH WITH THE SUPPORT -_-

[Jakary]

YES I HAVE OVER REACTED DUE TO MY FRUSTRATION AND I APOLOGIZE BUT THIS IS JUST RIDICULOUS HAVING TO GO THROUGH THIS. IT'S LIKE PLAYING HIDE AND SEEK OR PLAYING CATCH WITH THE SUPPORT -_-

=)

[Astrolia]

=)

I logged in just to thumbs up this.

[Jakary]

I logged in just to thumbs up this.

awesome =)

[Jakary]

so it is now noon, i started this adventure at 9 am, i'm 3 hours deep into it for those who can't count ^.^

status:
12:00 pm
hold time: 2hr 22minutes (142 minutes)
downtime including busy tone time: 3hours
unable to create chat support without new ticket
tickets submitted: 5 XD

[ShiroHaato]

YES I HAVE OVER REACTED DUE TO MY FRUSTRATION AND I APOLOGIZE BUT THIS IS JUST RIDICULOUS HAVING TO GO THROUGH THIS. IT'S LIKE PLAYING HIDE AND SEEK OR PLAYING CATCH WITH THE SUPPORT -_-

if your NA and willing to give 6 hours like i did i still have the number thou they said the fix has no time frame been 4 days sense i made the call

[Goromaia]

YES I HAVE OVER REACTED DUE TO MY FRUSTRATION AND I APOLOGIZE BUT THIS IS JUST RIDICULOUS HAVING TO GO THROUGH THIS. IT'S LIKE PLAYING HIDE AND SEEK OR PLAYING CATCH WITH THE SUPPORT -_-

Wellp, SE's notorious for their support. So here's something to help you out and calm ya down a bit while you quest for support.